Interactive kiosk across 40 retail stores

§ 01Brief

The client had an existing POS system and wanted an interactive product-explorer kiosk for their flagship stores. Previous vendor attempts had produced a brittle Electron app that crashed daily — they needed something built for the hardware, not ported from a browser.

We scoped a Unity 6 application with a custom touch abstraction layer, a lightweight CMS for product data, and a remote-deploy pipeline. The goal was a single build that could be updated over the air without touching the physical unit.

§ 02Approach

1. 01
   Discovery

   Hardware-first scoping

   We started with the exact display and touch controller the client was locked into. Every design decision flowed from those constraints — resolution, touch latency, ambient brightness.

2. 02
   Architecture

   Unity + lightweight CMS bridge

   Product data lived in a headless CMS. Unity polled a JSON feed every 15 minutes. No native CMS SDK — just a tiny REST client we wrote ourselves.

3. 03
   Delivery

   OTA deploy pipeline

   We built a CI/CD pipeline that compiled a Unity build, signed it, and pushed a delta update to the kiosk fleet over a VPN. Store managers saw a green light when the update landed.

4. 04
   Rollout

   40-store phased deployment

   Stores went live in 4 batches of 10. Each batch ran for 72 hours before the next was unlocked. Two bugs caught in batch 1 never reached the remaining stores.

§ 03Outcomes

§ 04Gallery